Frequently Asked Questions

Information - FAQ's

Wet clothes are not permitted in our vehicles. Please bring a change of dry clothes, swimwear, a towel and snacks if you wish. Drinking water will be provided.

Our dive centre is in Hotel Tropical Park located in Callao Salvaje, Costa Adeje. There is free car parking around the hotel. Also, we offer free transfers upon request.

Click here for dive centre location.

Dive Centre Opening Times
Monday: 08:30 – 17:30
Tuesday: Closed
Wednesday: 08:30 – 17:30
Thursday: 08:30 – 17:30
Friday: 08:30 – 17:30
Saturday: 08:30 – 17:30
Sunday: 08:30 – 17:30

We aim to always have a member of staff in the dive centre, however this is not always possible as the whole dive team may be needed to dive. We love “drop in’s” but advise you to call ahead and make sure a member of staff is available to welcome you.

As a PADI 5 Star Instructor Development Centre we always follow PADI procedures. Not only this but we pride ourselves on safety and are continuously told by our customers that it shows (check out our TripAdvisor for customer reviews). Additionally, we are one of the few dive centres authorised as a training facility by the government of the Canary Islands.

For every dive there is a first aid kit, fire extinguisher and Emergency Oxygen Kit. In addition, all staff are EFR trained and Oxygen Administrators. Before entering the water, we will present thorough dive/snorkel and boat briefings and make sure you are comfortable with our procedures. One of our staff members will enter the water first to check if conditions are safe to dive/snorkel and we will change the site if the conditions are not good enough.

More safety questions? Contact us!

You will need to wait 12 hours after one dive or 18 hours after two dives or multiple days to go above 300 meters/1,000 feet. The recommended time to wait is 24 hours.

Spanish Law requires all divers to have dive insurance at the time of diving. This is included on most travel insurances so please check your policy. If you do not have your own insurance, we can provide it through DAN (Diver Alert Network) at competitive prices.

We are a very busy dive centre and become fully booked quickly. To avoid disappointment, we advise you to book in advance. You can do this via our online booking form. We require a €20pp deposit for Discover Scuba Experience and guided dives and €100pp deposit for courses. For snorkelling the deposit is €10pp.

We will require all customers to complete the remaining payment during the registration process on their first day. Payment can be taken with either cash or credit/debit card.

Click here for booking form.

Guided Dive/Activity Cancellation Policy

The €20 deposit per diver reserves your space(s) according to your booking. We will refund 100% of the deposit if a cancellation notice is received with more than 48 hours notice from the dive date booked. If a cancellation request is submitted with less than 48 hours notice, it will not be possible to supply a refund. 

Course Cancellation Policy

The €100 deposit per student grants each student access to their eLearning account. We will refund 100% of the deposit if a cancellation notice is received with more than 72 hours from the course start date AND if the student HAS NOT registered onto their eLearning account. If either of the two requests have not been met then it will not be possible to offer any refund. However we will do our best to reschedule the course without charge.

Further Information

Our experienced staff take the responsibility of your safety very seriously and therefore hold the right to change a dive site or cancel a dive at any time. If our staff cancel the dive(s) due to unsafe diving conditions or any other reason then we will offer a full refund of that dive(s). It is not possible to give a refund to a diver who cancels a dive for any reason once the dive day has started – refunds will only be given with more than 48 hours notice of cancellation.

We can include Nitrox with your guided dive booking for €4 per cylinder or FREE with a 10 dive or more package. Please request when booking and bring proof of certification to the dive centre. We can also run Enriched Air Diver Specialty course.

Yes! Our photo packages are €25 and you will receive over 50 photos within 5 days online via Dropbox.

If you have any other enquiries please let us know. Contact Us